Refund Policy

Last updated: September 2026.

14 days free, before you pay anything

Every new account gets 14 days of full access to paid features, with no card required. That's time to check whether Tortownik fits your workflow before any amount is ever charged.

Billing

Payments are handled by Paddle, who acts as the Merchant of Record for the service — Paddle issues the sales receipt and remits transaction tax, even though you're using the Tortownik app.

A paid plan renews automatically at the end of each billing period (monthly or annual) at the price in effect for your currency zone, until you cancel.

Refunds

You can request a refund within 14 days of your payment.

To request a refund, write to us at [email protected] or through the contact form. Payments are handled by Paddle as the Merchant of Record — refunds are processed in line with Paddle's refund policy.

Canceling your subscription

You can cancel your subscription yourself in account settings, at any time. Access to paid features lasts until the end of the period you've already paid for — the next charge simply won't happen.

Contact

For questions about billing or refunds, write to us at [email protected] or through the form on the contact page.

Go to the contact form →